• Request for Information
• Connection/Mutation/Disconnection Management
• Billing and Recovery of Water Dues
• Collecting and acting upon the customer feedback on quality of services
• Request for water tankers
• Lodge a complaint:
  • 24×7 Toll Free Helpline: 1800 30000 136
  • Email: customer.care@nws-india.com
• How to register a complaint:
  • Your unique KNO (key number) is required
    • Unique KNO (10 digits unique number provided to each consumer.)
    •  Old Water Connection Number or Meter Reader Code Area can also be used
  • We will record:
    • Name,
    • Address of Complaint,
    • Your mobile number,
    • Reason of the complaint
  • Unique complaint number is system generated (date & time is recorded)