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  • Request for Information
  • Connection/Mutation/Disconnection Management
  • Billing and Recovery of Water Dues
  • Collecting and acting upon the customer feedback on quality of services
  • Request for water tankers
  • Lodge a complaint:
    • 24×7 Toll Free Helpline: 1800 30000 136
    • Email: customer.care@nws-india.com
  • How to register a complaint:
    • Your unique KNO (key number) is required
      • Unique KNO (10 digits unique number provided to each consumer.)
      •  Old Water Connection Number or Meter Reader Code Area can also be used
    • We will record:
      • Name,
      • Address of Complaint,
      • Your mobile number,
      • Reason of the complaint
    • Unique complaint number is system generated (date & time is recorded)