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Overview & Scope

Improving the water supply situation in Nangloi

Nangloi Water Services (NWS) work on behalf of the Delhi Jal Board (DJB) and under its direct supervision. NWS is in charge of improvement and revamping of existing water supply system,transmission and distribution network under the command area of Nagloi Water Treatment Plant, as specified in the 15-year contract which was signed last year between the DJB and NWS. This is the largest public-private partnership ever to be formed by State Government of New Delhi in the water sector.

NWS is a joint venture company set up by Veolia Water India and its local partner, Swach Environment.

DJB wishes to enhance service delivery and improved management of water distribution by upgrading the water supply system and network improvement under the command area of Nangloi Water Treatment Plant in order to:

  • Reduce non revenue water
  • Conserve energy
  • Improve quality of drinking water
  • Improvement in Customer Services

Under the terms of the contract, NWS will supply uninterrupted drinking water to one million people in Nangloi

Location & service perimeter

2Nagloi Map

1Service Work Map


Delhi’s water supply system is under strain

Due to Delhi’s rapid urban development rate, actual water supply to residents is intermittent and inequitable. Despite concerted efforts the demand-supply gap is on the rise. This imbalance is further exacerbated by the high level of Non-Revenue Water – including both technical and commercial losses.
The present zoning arrangements are not conducive for effective monitoring and control. Customer metering is ineffective under the prevailing condition of intermittent supply. Under these conditions, there is little incentive to economize on the use and wastage of water.
The intermittent water supply further leads to increase health risks from possible contamination of leaking pipes. The obvious manifestation of the poor supply situation is high customer coping costs and low level of customer satisfaction