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Customer care

Lodge your complaint on line

Name caller * :

Customer Number (10 digits unique KNO) :

OR

Old water connection number :

Meter Reader Code :

Area Code :

Address of the connection :

Mobile* :
Landline :

Technical Complaint :

Commercial Complaint :

Tanker Complaints :

Other Complaints :

Additional comments (if required) :

Email ID* :


Customer Care

  •  Request for Information
  • Connection / Mutation / Disconnection
  • Change of category
  • Billing and recovery of Water Dues
  • Collecting and acting upon the customer feedback on quality of services
  • Request for water tankers
  • Lodge a complaint: 3 ways to contact us
    • Visit: Customer Service Centres (CSC)
    • Phone: 24×7 Toll Free Helpline 1800 1217 744
    • Email: customer.care@nws-india.com
  • How to register a complaint: Go To “Lodge a complaint online”